Refund policy

RETURNS AND CANCELLATIONS

1.    If you buy as a consumer as defined in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, then you have the statutory right to cancel your order subject to clauses 11 and 12 below:

1.    If Goods have been ordered but not received, you can cancel your order without reason within 14 days of your order and Tanked WS will return any money paid.

2.    If Goods have been ordered and received, you can cancel your order at any time within 14 days of receiving the Goods. You must tell Tanked WS that you wish to cancel and also send the Goods back to Tanked WS within the same 14-day period.

3.    Tanked WS reserves the right to levy a reasonable re-stocking charge to cover its costs in inspecting returned Goods, repackaging them for subsequent resale and returning them into its warehouses.  

 

4.    You will not be able to cancel an order or return Goods if the Goods have been fitted or altered in any way.

5.    Refunds, where payable, will be made by the same method by which the consumer originally made payment to Tanked WS. All returns must clearly state the name of the person returning the Goods so that the details can be checked to the original order and the refund correctly made.

2.    All delivery, packaging and insurance costs incurred when sending returns back to our distribution centre must be paid for by the consumer unless a prior agreement has been made in writing with Tanked WS. Tanked WS is under no obligation to refund the cost of returning the Goods to Tanked WS. Where the consumer is responsible for the costs of returning the goods but Tanked WS agrees to collect the Goods, Tanked WS will charge you the cost it incurs for the collection.

3.    All returns must be received in good condition at our distribution centre. Goods will not be accepted if they are damaged, scratched or not returned in the appropriate protective packaging. Returns must be properly wrapped and protected to give at least the same level of protection as when despatched by Tanked WS originally. Items inadequately protected/wrapped will not be accepted for return, alternatively a charge may be made to rectify any damage and any refund of the original purchase price will be reduced accordingly.

4.    Your statutory rights under The Consumer Rights Act 2015 are not affected.